A former hostage negotiator, FBI special agent, and second-grade teacher (yes, they’re connected!), Michelle Kelley now works to share the skills of elite listening with people from all walks of life. As a counterterrorism agent, 9/11 trial contributor, and educator, Michelle has things she can never reveal — and some that she can. Fortunately, the lessons she can share from her high-octane career transfer to valuable skills we can all use in everyday life. Michelle works with The Listening Institute and lives with her super-supportive husband and sporty son.